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.eod-task-body em{color:var(--staff-muted)}.staff-shell .eod-handoff{border:1px solid var(--staff-line);background:var(--staff-surface-soft);border-radius:14px;padding:16px}.staff-shell .eod-handoff-eyebrow{letter-spacing:.06em;text-transform:uppercase;color:#9a5b0a;margin-bottom:8px;font-size:11px;font-weight:700;display:block}.staff-shell .eod-handoff p{color:var(--staff-text);margin:0;font-size:14px;line-height:1.5}.staff-shell .eod-close-btn{background:var(--q-gold);color:#fff;cursor:pointer;border:none;border-radius:14px;width:100%;height:52px;margin-top:6px;font-size:15px;font-weight:650}@media(max-width:1100px){.staff-shell .staff-mobile-nav{box-shadow:0 -6px 24px #2417080f;background:var(--staff-surface)!important;border-top:1px solid var(--staff-line)!important;-webkit-backdrop-filter:none!important}.staff-shell .staff-mobile-global-nav{display:flex}.staff-shell .staff-mobile-global-nav .staff-nav-tab{min-width:0;height:58px;color:var(--staff-faint);cursor:pointer;border:none;flex-direction:column;flex:1;justify-content:center;align-items:center;gap:4px;padding:6px 0 4px;font-size:10.5px;font-weight:600;display:flex;background:0 0!important}.staff-shell .staff-mobile-global-nav .staff-nav-tab svg{width:21px;height:21px}.staff-shell .staff-mobile-global-nav .staff-nav-tab.active{color:var(--q-gold)}.staff-more-scrim{z-index:199;background:#140c0452;position:fixed;top:0;right:0;bottom:0;left:0}.staff-more-sheet{left:0;right:0;bottom:calc(58px + env(safe-area-inset-bottom,0px));z-index:201;background:var(--staff-surface);border-top:1px solid var(--staff-line);border-radius:16px 16px 0 0;flex-direction:column;gap:2px;padding:10px;display:flex;position:fixed;box-shadow:0 -12px 40px #140c0424}.staff-more-who{letter-spacing:.04em;text-transform:uppercase;color:var(--staff-faint);padding:6px 12px 4px;font-size:11px;font-weight:700}.staff-more-sheet button{text-align:left;width:100%;color:var(--staff-text);cursor:pointer;background:0 0;border:none;border-radius:10px;align-items:center;gap:12px;padding:13px 12px;font-size:14.5px;font-weight:550;display:flex}.staff-more-sheet button svg{color:var(--staff-muted)}.staff-more-sheet button:hover{background:var(--staff-surface-soft)}.staff-more-sheet .staff-more-signout,.staff-more-sheet .staff-more-signout svg{color:#b3261e}}.staff-mcase,.staff-case-mtabs{display:none}@media(max-width:760px){.staff-view-case .command-detail>.case-layout{display:none}.staff-view-case .command-detail{background:0 0;border:0;padding:0}.staff-view-case .cx-payment-card{display:none}.staff-mcase button:focus-visible,.staff-mcase a:focus-visible,.staff-mcase input:focus-visible,.staff-mcase select:focus-visible{outline:2px solid var(--q-gold,#b8670e);outline-offset:2px}.staff-view-case .staff-main{padding:0}.staff-main.staff-view-queue,.staff-main.staff-view-archived{padding:12px 12px 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var(--oi-border);color:var(--oi-text);padding:11px 12px;font-weight:550}.owner-insights tr:last-child td{border-bottom:0}.oi-svc{align-items:center;gap:9px;font-weight:650;display:flex}.oi-swatch{background:var(--oi-accent);border-radius:3px;flex:none;width:9px;height:9px}.oi-stripe{align-items:center;gap:6px;font-weight:700;display:inline-flex}.oi-stripe:before{content:"";border-radius:50%;width:8px;height:8px}.oi-stripe.ok:before{background:var(--oi-pos)}.oi-stripe.warn:before{background:var(--oi-warn)}.oi-stripe.crit:before{background:var(--oi-crit)}.oi-stripe.ok{color:var(--oi-pos)}.oi-stripe.warn{color:var(--oi-warn)}.oi-stripe.crit{color:var(--oi-crit)}.oi-retain{grid-template-columns:.8fr 1.2fr;align-items:stretch;gap:18px;display:grid}@media(max-width:900px){.oi-retain{grid-template-columns:1fr}}.oi-stat-big{flex-direction:column;justify-content:center;gap:4px;padding:22px;display:flex}.oi-big{letter-spacing:-.03em;color:var(--oi-accent);font-size:40px;font-weight:800;line-height:1}.oi-cap{color:var(--oi-text-soft);font-size:13px}.oi-rule{background:var(--oi-border);height:1px;margin:14px 0}.oi-mini{color:var(--oi-text);justify-content:space-between;padding:3px 0;font-size:13px;display:flex}.oi-mini span:last-child{font-weight:700}.oi-mini .accent{color:var(--oi-accent)}.oi-leads{padding:8px}.oi-lead{border-radius:10px;grid-template-columns:1fr auto;align-items:center;gap:4px 12px;padding:11px 12px;display:grid}.oi-lead+.oi-lead{border-top:1px solid var(--oi-border)}.oi-lead:hover{background:var(--oi-card-alt)}.oi-lead .oi-who{color:var(--oi-text);font-size:13.5px;font-weight:650}.oi-lead 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8px;font-family:inherit;font-size:12px}.oi-assign-select:disabled{cursor:not-allowed;opacity:.6}.oi-assigned{color:var(--oi-pos);white-space:nowrap;grid-area:1/2/3;align-items:center;gap:5px;font-size:12.5px;font-weight:650;display:flex}.oi-lead-error{grid-column:1/-1;margin-top:4px}@media(max-width:460px){.oi-lead{grid-template-columns:1fr}.oi-lead-assign,.oi-assigned{flex-direction:row;grid-area:auto/1;margin-top:6px}.oi-assign-select{flex:1}}.bill-field{flex-direction:column;gap:5px;margin-top:14px;display:flex}.bill-field label{color:var(--oi-text-soft);font-size:12px;font-weight:650}.bill-field input{color:var(--oi-text);background:var(--oi-card-alt);border:1px solid var(--oi-border);border-radius:9px;padding:10px 12px;font-family:inherit;font-size:15px;font-weight:650}.bill-field input:focus-visible{outline:2px solid var(--oi-accent);outline-offset:1px;border-color:var(--oi-accent)}.lock-note{color:var(--oi-text-soft);background:var(--oi-card-alt);border:1px dashed var(--oi-border);border-radius:9px;align-items:flex-start;gap:7px;margin-top:14px;padding:9px 11px;font-size:12px;line-height:1.45;display:flex}.lock-note svg{flex:none;margin-top:2px}.bill-save{color:#fff;background:var(--oi-accent);cursor:pointer;border:0;border-radius:9px;margin-top:14px;padding:10px 16px;font-family:inherit;font-size:13.5px;font-weight:700}.bill-save:hover{background:var(--oi-accent-deep)}.bill-save:focus-visible{outline:2px solid var(--oi-accent);outline-offset:2px}.bill-save:disabled{opacity:.65;cursor:not-allowed}.owner-insights button:focus-visible{outline:2px solid var(--oi-accent);outline-offset:2px}@media(prefers-reduced-motion:reduce){.owner-insights *{transition:none!important}}.staff-view-insights .command-grid,.staff-view-insights .command-queue,.staff-view-insights .command-detail{display:none!important}@media(max-width:767px){input:not([type=checkbox]):not([type=radio]):not([type=range]),select,textarea,.staff-shell .cx-sheet input,.staff-shell .cx-sheet textarea,.staff-shell .cx-sheet select,.staff-shell .ops-strip input,.staff-shell .ops-strip select{font-size:16px!important}}.staff-shell .owner-lock-btn.is-unlocked{color:#fff;background:#b8670e;border-color:#b8670e}.staff-shell .owner-lock-btn.is-unlocked:hover{color:#fff;border-color:#8a5a12}.staff-shell .staff-head-icons{align-items:center;gap:8px;display:inline-flex}.owner-pin-backdrop{z-index:300;background:#141c216b;place-items:center;padding:20px;display:grid;position:fixed;top:0;right:0;bottom:0;left:0}.owner-pin-modal{background:#fff;border-radius:16px;flex-direction:column;gap:12px;width:min(360px,94vw);padding:20px;display:flex;box-shadow:0 24px 60px #141c2152}.owner-pin-head{justify-content:space-between;align-items:center;display:flex}.owner-pin-head strong{color:#2a2118;font-size:17px}.owner-pin-close{color:#6b6255;cursor:pointer;background:#fff;border:1px solid #e7ddcd;border-radius:8px;place-items:center;width:32px;height:32px;display:grid}.owner-pin-sub{color:#6b6255;margin:0;font-size:13.5px;line-height:1.45}.owner-pin-input{text-align:center;letter-spacing:10px;color:#2a2118;background:#fdfaf5;border:1.5px solid #e0cdae;border-radius:12px;height:52px;padding:0 12px;font-size:26px}.owner-pin-input:focus{border-color:#b8670e;outline:none}.owner-pin-error{color:#b3261e;font-size:13px;font-weight:600}.owner-pin-submit{min-height:48px}.staff-shell .svl-page{flex-direction:column;gap:14px;padding:16px;display:flex}.staff-shell .svl-body{grid-template-columns:minmax(260px,360px) 1fr;align-items:start;gap:16px;display:grid}.staff-shell .svl-list{max-height:calc(100vh - 190px);overflow-y:auto}.staff-shell .svl-detail{border:1px solid var(--staff-line);background:var(--staff-surface);border-radius:16px;flex-direction:column;gap:14px;min-height:240px;padding:18px;display:flex;box-shadow:0 1px 3px #2417080a}.staff-shell 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.svl-answers{flex-direction:column;gap:8px;display:flex}.staff-shell .svl-qa{border-bottom:1px solid var(--staff-line);flex-direction:column;gap:2px;padding:8px 0;display:flex}.staff-shell .svl-qa em{color:var(--staff-muted);font-size:13px;font-style:normal}.staff-shell .svl-qa span{color:var(--staff-text)}.staff-shell .svl-qa-voice{font-weight:600;color:#b8670e!important}.staff-shell .svl-qa-muted{font-style:italic;color:var(--staff-muted)!important}.staff-shell .svl-play{border:1px solid var(--staff-line);background:var(--staff-surface);color:#9a5b0a;cursor:pointer;border-radius:999px;align-self:flex-start;align-items:center;gap:6px;margin-top:5px;padding:5px 11px;font-size:12.5px;font-weight:600;display:inline-flex}.staff-shell .svl-play:hover{border-color:#b8670e}.staff-shell .svl-play:disabled{opacity:.6;cursor:default}.staff-shell .svl-actions{flex-wrap:wrap;gap:10px;margin-top:4px;display:flex}.staff-shell .svl-btn{border:1px solid 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.svl-btn-whatsapp:hover{background:#178a45;border-color:#178a45}.staff-shell .svl-badges{align-items:center;gap:6px;display:inline-flex}.staff-shell .svl-priority{color:#b3261e;background:#fdecec}.staff-shell .svl-bottom-nav{display:none}.staff-shell .svl-empty{color:var(--staff-muted);padding:20px 4px;font-size:14px}.staff-shell .svl-loading{color:#b8670e;padding:16px}.staff-shell .svl-error{color:#b3261e;font-size:13px;font-weight:600}.svl-spin{animation:.9s linear infinite cv-rotate}@media(max-width:820px){.staff-shell .svl-body{grid-template-columns:1fr}.staff-shell .svl-list{max-height:none;overflow:visible}.staff-shell .svl-body.has-selection .svl-list,.staff-shell .svl-body:not(.has-selection) .svl-detail{display:none}.staff-shell .svl-back{border:1px solid var(--staff-line);background:var(--staff-surface);width:34px;height:34px;color:var(--staff-text);cursor:pointer;border-radius:50%;flex:none;place-items:center;display:grid}.staff-shell .svl-page.has-selection .queue-page-head,.staff-shell:has(.svl-page.has-selection) .staff-mobile-nav{display:none}.staff-shell:has(.svl-page.has-selection) .staff-main{padding-bottom:0}.staff-shell .svl-page.has-selection{padding:0}.staff-shell .svl-page.has-selection .svl-detail{box-shadow:none;padding:10px 12px calc(78px + env(safe-area-inset-bottom,0px));border:none;border-radius:0}.staff-shell .svl-page.has-selection .svl-back,.staff-shell .svl-page.has-selection .svl-actions .svl-btn-primary{display:none}.staff-shell .svl-bottom-nav{z-index:210;background:var(--staff-surface);border-top:1px solid var(--staff-line);padding:6px 4px calc(6px + env(safe-area-inset-bottom,0px));align-items:stretch;display:flex;position:fixed;bottom:0;left:0;right:0;box-shadow:0 -6px 24px #2417080f}.staff-shell .svl-bottom-nav>*{cursor:pointer;min-width:0;color:var(--staff-muted);background:0 0;border:none;flex-direction:column;flex:1;justify-content:center;align-items:center;gap:3px;padding:4px 2px;font-size:11px;font-weight:600;text-decoration:none;display:flex}.staff-shell .svl-bottom-nav>* span{text-overflow:ellipsis;white-space:nowrap;max-width:100%;overflow:hidden}.staff-shell .svl-bottom-nav>:disabled{opacity:.5}.staff-shell .svl-bottom-nav .svl-nav-wa{color:#178a45}.staff-shell .svl-page{gap:10px;padding:10px 8px}.staff-shell .svl-body{gap:10px}.staff-shell .svl-detail{gap:9px;padding:12px}.staff-shell .svl-qa{padding:6px 0}.staff-shell .svl-summary p{margin-top:2px}.staff-shell .svl-callrow{gap:8px}.staff-shell .svl-callbtn{padding:6px 10px}}@property --tw-translate-x{syntax:"*";inherits:false;initial-value:0}@property --tw-translate-y{syntax:"*";inherits:false;initial-value:0}@property --tw-translate-z{syntax:"*";inherits:false;initial-value:0}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-space-x-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-leading{syntax:"*";inherits:false}@property --tw-font-weight{syntax:"*";inherits:false}@property --tw-tracking{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}@property --tw-duration{syntax:"*";inherits:false}@property --tw-ease{syntax:"*";inherits:false}@property --tw-content{syntax:"*";inherits:false;initial-value:""}@property --tw-backdrop-blur{syntax:"*";inherits:false}@property --tw-backdrop-brightness{syntax:"*";inherits:false}@property --tw-backdrop-contrast{syntax:"*";inherits:false}@property --tw-backdrop-grayscale{syntax:"*";inherits:false}@property --tw-backdrop-hue-rotate{syntax:"*";inherits:false}@property --tw-backdrop-invert{syntax:"*";inherits:false}@property --tw-backdrop-opacity{syntax:"*";inherits:false}@property --tw-backdrop-saturate{syntax:"*";inherits:false}@property --tw-backdrop-sepia{syntax:"*";inherits:false}@keyframes pulse{50%{opacity:.5}}@keyframes enter{0%{opacity:var(--tw-enter-opacity,1);transform:translate3d(var(--tw-enter-translate-x,0),var(--tw-enter-translate-y,0),0)scale3d(var(--tw-enter-scale,1),var(--tw-enter-scale,1),var(--tw-enter-scale,1))rotate(var(--tw-enter-rotate,0));filter:blur(var(--tw-enter-blur,0))}}@keyframes exit{to{opacity:var(--tw-exit-opacity,1);transform:translate3d(var(--tw-exit-translate-x,0),var(--tw-exit-translate-y,0),0)scale3d(var(--tw-exit-scale,1),var(--tw-exit-scale,1),var(--tw-exit-scale,1))rotate(var(--tw-exit-rotate,0));filter:blur(var(--tw-exit-blur,0))}}